At The Gift Studio, we take pride in delivering beautifully crafted personalized gifts and curated products. Customer satisfaction is our top priority. Please read our Returns & Refund Policy carefully before making a purchase.
1. Returns Policy
Due to the customized and made-to-order nature of most of our products, returns are only accepted in the following cases:
- You received the wrong item
- The item is damaged or defective upon arrival
- The personalization is incorrect due to our error
Note: Minor color variations or slight design differences may occur due to screen settings or hand-finishing. These are not considered defects.
2. Return Conditions
To be eligible for a return, the item must:
- Be unused and in its original packaging
- Be reported within 48 hours of delivery
- Include photo/video proof of the issue for verification
3. Refund Policy
Refunds are issued only if:
- We are unable to replace the defective or incorrect product
- The product is out of stock or undeliverable
- The order was canceled before customization began
Refund Method:
Approved refunds will be issued via the original method of payment or as store credit, based on your preference.
Refund Processing Time: 7–10 business days
4. Non-Refundable / Non-Returnable Items
We do not accept returns or offer refunds for:
- Personalized/customized products with correct details
- Gift cards or e-vouchers
- Products returned without prior communication and approval
- Orders where incorrect personalization was provided by the customer
5. Cancellations
- Orders can be canceled within 2 hours of placement, provided customization has not started.
- After this time, cancellations may not be possible due to the nature of our products.
6. How to Initiate a Return or Refund
Please contact us at:
📧 Email: info@thegiftstudio.shop
📞 Phone/WhatsApp: +971 55 265 9006
📍 Location: Dubai, United Arab Emirates
Include the following details:
- Order number
- Clear photos of the product
- Description of the issue
7. Shipping Costs
- If the return is approved due to an error on our part, we will cover the return shipping cost.
- In all other cases, the customer is responsible for return shipping.
8. Contact Us
If you have any questions or concerns about your order, feel free to reach out. We’re here to help!