Introduction

Welcome to The Gift Studio. We are dedicated to providing you with the best shopping experience, which includes reliable and efficient shipping services. This Shipping Policy outlines how we handle shipping, including delivery times, costs, and other related details.

1. Shipping Destinations

We currently ship our products to the following locations:

  • United Arab Emirates (UAE), including Dubai and Abu Dhabi
  • International shipping options are available; please contact us for more details

2. Processing Time

  • Order Processing: Orders are processed within 1-3 business days after payment is received. Orders placed on weekends or holidays will be processed the next business day.
  • Customization Time: For customized items, please allow an additional 2-5 business days for personalization.

3. Shipping Methods and Delivery Times

We offer several shipping options to meet your needs:

  • Standard Shipping: Delivery within 3-5 business days for orders within the UAE.
  • Express Shipping: Delivery within 1-2 business days for orders within the UAE.
  • International Shipping: Delivery times vary depending on the destination country, typically ranging from 7-14 business days.

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather, customs delays, or other logistical issues.

4. Shipping Costs

  • Standard Shipping: Free for orders over 100 AED within the UAE. For orders under 100 AED, a flat rate of 15 AED applies.
  • Express Shipping: A flat rate of 15 AED applies for all orders within the UAE.
  • International Shipping: Shipping costs vary based on destination and order weight. Shipping fees will be calculated at checkout.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress on our website or the carrier’s website.

6. Shipping to P.O. Boxes

Please note that we do not ship to P.O. Boxes. All orders must be shipped to a physical address.

7. Delivery Issues

If there are any issues with your delivery, such as delays or lost packages, please contact our customer service team at info@thegiftstudio.shop or +971552659006. We will work with the carrier to resolve the issue as quickly as possible.

8. International Shipping and Customs

For international orders, please be aware that customs duties and taxes may apply. These fees are the responsibility of the recipient and are not included in the shipping charges. We recommend checking with your local customs office for more information on potential fees.

9. Incorrect Addresses

Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize that your address is incorrect after placing your order, please contact us immediately.

10. Order Changes and Cancellations

If you need to change or cancel your order, please contact us within 24 hours of placing the order. Once an order has been processed or shipped, we may not be able to make changes or cancellations.

11. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

Email: info@thegiftstudio.shop Phone: +971552659006 Address: Al Quoz Industrial Area 3, Dubai, UAE

Thank you for choosing The Gift Studio. We appreciate your business and are committed to providing you with the best possible service.