At The Gift Studio, we are dedicated to delivering your customized gifts with care, efficiency, and transparency. Here’s everything you need to know about our shipping process:
1. Shipping Coverage
We currently offer shipping services across all Emirates in the UAE.
International shipping is coming soon — please contact us for specific inquiries.
2. Shipping Timelines
Delivery times vary based on the product type and customization level:
| Product Type | Estimated Delivery Time |
|---|---|
| Ready-to-ship items | 2-3 business days |
| Customized or made-to-order items | 7-8 business days |
| Combo sets & gift bundles | 2-7 business days |
Note: Business days exclude weekends and UAE public holidays.
3. Shipping Charges
- Standard Delivery (UAE):
- AED 15 for orders below AED 200
- FREE shipping on orders AED 200 and above
4. Express Delivery
Need your gift urgently? We offer Express or Same-Day Delivery within Dubai and select areas (subject to availability and product type).
Express Delivery charges vary — please contact us on WhatsApp at +971 55 265 9006 for arrangements.
5. Tracking & Updates
Once your order is shipped, you will receive a tracking update or delivery confirmation via email, WhatsApp, or SMS.
For real-time queries, you can always message us on WhatsApp.
6. Delivery Partners
We use a mix of trusted third-party couriers and our in-house delivery team to ensure your packages arrive safely and on time.
7. Issues with Delivery
In case of:
- Delay beyond the promised delivery window
- Damaged item on arrival
- Lost package
Please contact us within 24 hours of receiving (or expecting) your delivery:
📧 Email: info@thegiftstudio.shop
📞 WhatsApp: +971 55 265 9006
We’ll resolve the issue promptly, including replacements or refunds where applicable (as per our Return & Refund Policy).
8. Address Accuracy
Please ensure your delivery address and contact details are correct at the time of checkout.
The Gift Studio will not be held responsible for delays or non-delivery due to incorrect information provided.
9. Gift-Ready Packaging
All our orders come securely packaged and ready to be gifted. If you’d like festive wrapping or a personal message card, simply mention it during checkout or let us know on WhatsApp.